Dempster Binning LLP

Although we are committed to providing a high quality notarial service, there may be times when a mistake or misunderstanding arises. If for any reason you feel the need to make a complaint, we will follow the procedure set out by Practice Rule 5A of the Notaries Practice Rules 2009 and amended by Order of the Master of the Faculties dated 8th April 2011. Please find the details as follows:

1. Nigel Pugh, Consultant with Dempster Binning LLP, is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT
Telephone 020 7222 5381

Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

2. If you are dissatisfied with the service you have received please do not hesitate to contact Nigel Pugh.

3. If he is unable to resolve the matter you may then complain to the Notaries Society, of which Nigel Pugh is a member. The Notaries Society has a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to :-

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton.  NN5 5LH

Email: secretary@thenotariessociety.org.uk
Tel : 01604 758908

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure and you are still not happy with the result, you may at the end of that procedure, or after a period of eight weeks from the date you first notified Nigel Pugh that you were dissatisfied, make your complaint to the Legal Ombudsman at the following address:

Legal Ombudsman
Baskerville House, Centenary Square,
Broad Street, Birmingham B1 2ND

Tel : 0300 555 0333
Email :  enquiries@legalombudsman.org.uk
Website :  www.legalombudsman.org.uk

6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.